Unfortunately, not at this point but we'd still love to hear from you, where ever you are! Please drop us a note here and let us know how we can better serve your skincare needs.
It depends on where you are. Orders are typically processed same or next business day and can take around 1-5 business days to arrive. Delivery details will be provided in your confirmation email.
Orders $40 or over: free!
All other orders: $8
Our default shipping method is UPS ground and we occasionally ship via USPS.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Check out the details of our Return Policy here.
During checkout, you can enter a note in your order specifying that it's a gift and include any short gift messages you would like included.
Yes, but of course use common sense. Patch testing is never a bad idea when trying out new skincare products for the first time. We use potent active ingredients like Vitamin C, or AHAs, so for those with sensitive skin prioritizing gentle over effective, our products might not be the best fit.
With the exception AHAs, all of the ingredients we use are scored by the EWG (a non-profit that rates the toxicity of ingredients found in skincare) as 1-2, which is the lowest toxicity rating they give out.
Yes, of course! We're Leaping Bunny certified cruelty-free and Peta certified animal test-free and vegan. Moo would never allow testing on animals for any of our products.
Yes! The best part about Soffli is that we keep the ingredients list simple enough (15 or less!) so that without having to rely on generic labels, you can understand for yourself exactly what you’re putting on your skin and make sure it fits your personal standards for "clean"!
We define “clean” as:
• 15 or less proven ingredients
• Every ingredient directly benefits your skin health & glow
• No ingredients just to make products smell, look or feel a certain way
• No standard “dirty” or “blacklist” ingredients (i.e., formulated without parabens, mineral oils, phthalates, formaldehydes, sulfates, ethanolamines (MEA, DEA & TEA), PEGs, silicones, drying alcohol, artificial dyes & fragrances, GMO, gluten, soy and more).
We’ve partnered up with one of the top 3 labs in Seoul that also has manufacturing facilities based in the U.S. So we get the best of both worlds - cutting edge K-beauty skincare innovation from Seoul coupled with the enhanced quality control you would expect from the U.S.
Yes, our products are fragrance-free and most people are pleasantly surprised with no scent. The only ingredient we use that could be considered a fragrance in the broad sense is the Rhododendron Chrysanthum Leaf Extract (in the Gentle AHA Toner), which is extracted from plant leaves with an EWG score of 1 (low hazard).
We use it as part of our special triple nutritional complex for its hydrating and soothing properties and not to add any smell. Our promise to you is to never add any ingredient just to enhance the scent of a product.
Soffli products are vegan and formulated without GMOs, gluten or soy. We use organic but not for 100% of our ingredients. Our focus is on using the most effective high-quality ingredients skincare has to offer today rather than trying to fit under a category or get some kind of stamp of approval.
Yes, our entire collection is formulated with care to be non-comedogenic so they won't contribute to clogging pores.
Although there's not one clear way to define this term, generally, "hypoallergenic" means fragrance free, which makes products more suitable for people with sensitive skin.
Soffli products are fragrance free and formulated to be effective yet gentle enough for daily use. Again, everyone's skin is different so it's always a good idea to try a patch test if you have any sensitivity concerns.
Yes, of course, helping people build a sustainable skincare routine is what we live for! In terms of order, we've indicated steps on each product so you can move from Step 0, 1, and 2 but there's more info here. You can also always reach out directly through this form if you have specific questions or things you want to discuss.
You likely won't feel much sensation as our products are carefully formulated to be gentle and effective but for certain skin types and depending on what else you're using, you could feel some sensation. If you do, we suggest you ease into them and let your skin adjust. Avoid delicate skin on and around the lips and eyes (including eyelids).
If you have sensitive skin, maybe start with patch testing, then using them every other day for a week or two until you can start using them daily. We use proven & potent ingredients in our products for maximum effectiveness, so tingling could actually be a sign that the products are working!
We use glass containers when we can (recyclable and made with at least 20% recycled glass). Our box cartons are recyclable, made with 100% recycled paper utilizing aloe compost and printed with environmental inks. To the extent we use plastic jars, we make an effort to pick those that are designed to use less materials and are currently exploring PCR (post-consumer-recycled) materials.
We’re far from perfect, but care as much about the environment as you do. We are making a concentrated effort and promise to continuously improve when it comes to sustainability and respecting our environment!
Because our goal is to deliver the most effective products, we use potent active ingredients such as Vitamin C. We asked Dr. Yoon about this and although generally safe, he recommended that you might want to consult with your doctor directly since everyone is different. For everything else, you should be good to go!
We’re so glad you asked! We’re actually committed to donating 100% of ALL profits to charity -learn more about our pledge here. Like most start ups, we intend to first invest in serving you, our core community, with better services and products so this will take some time.
With your support, we’re hoping we’ll be ready to make some meaningful contributions to some important causes that focus around basic health rights for underserved groups, such as minorities, women, children and animals. Our team members are already active supporters of these causes in their personal lives and can't wait to expand our efforts.
We would love to hear from you! Feel free to email us any time at firstname.lastname@example.org with any questions, comments or just to say hi!